1) The terms of this returns policy (the “Returns Policy”) govern the return practices for the https://furbasket.com (“Website”).
2) PAWS CANINE (hereinafter referred to us “we”, “us” or “our”), is a proprietorship company with its offices in Bangalore, India. Reference to “you” in this Shipping Policy refers to the users of this Website who have consummated a purchase on the Website.
(a) We accept returns for a period of 7 days from the date the package has been delivered to you by our courier partners.
(b) We have a “No questions asked” policy for accepting returns. This means that we do not question the reasons you have for returning any product to us, and we will refund the full amount of the product as long as it has not been used or damaged and is returned to us in a saleable condition with Original Packing.
However, for our own feedback, we ask you to provide us with your reasons for return. But the reasons do not affect your eligibility for securing a refund from us.
(c) Condition of the product is assessed once it reaches our warehouse.
“Saleable condition” means that the product has been received in such a condition that it can be resold to other customers.
Elaborating further, it means that all the various items inside a box are present, in pristine and unused condition, all elements of the original packaging are intact and in general all elements of the product are free from damage and wear and tear.
Hence, we advise our customers to pack the product properly before handing it to the pick-up courier.
(d) To return any product, simply drop us a mail at firstname.lastname@example.org.
In the subject line, please write “Product Return”. Also, please be sure to mention the email address that was used to book that order and also please mention the order number. You can find the order number in the email confirmation that we sent you upon successfully placing the order.
For our own feedback, we urge you to mention your reason for returning the product(s). Like we have said before, your reason(s) do not impact your chances of securing a refund from us. It only helps us improve and serve you better.
Upon sending the email, you will receive a confirmation email from us with the pick up details.
Now all you need to do it pack the product properly and carefully and wait for the courier to pick it up from you.
Once we receive the product at our warehouse, we will assess the condition of the product and if it is saleable condition, we will initiate the refund process.
(e) In case Return Pick up is not available at your address, we will ask you to self-ship the product back to us.
In such a case, please place your order that you wish to return/replace in a shipping box with the original tags intact and with the original packing and seal the box securely and courier it to Priya Automobiles,
(f) Once you have shipped the box, send us an email at email@example.com to inform us about the returns shipment. Please include your original order number in the email. We will check the products for its condition and if found to be in a saleable condition we will process your refund within 10 working days of receiving your courier.
(g) When a discount voucher is used in a transaction, the value of the discount gets split proportionately across all items on the order, according to value of the items.
(h) You will be charged a flat amount of Rs 50/- per order returned.